Privacy Policy for Atim
Last updated: March 1, 2025
Introduction
This Privacy Policy describes how Atim, a product of 5nine64 LLC ("we", "our", or "us"), collects, uses, and shares information when you use our WhatsApp messaging service. Atim provides AI-powered messaging services that enable businesses to automate their customer onboarding and communication through WhatsApp.
Information We Collect
When you interact with Atim through WhatsApp, we collect and process the following information:
- WhatsApp phone numbers: We collect the phone numbers used to communicate with our service
- Message content: We store the content of messages sent to and from our service
- User profile information: Information you provide during onboarding conversations, which may include:
- Names
- Email addresses
- Preferences
- Other information you choose to share
- Session data: Information about your interactions with our service, including timestamps and conversation state
- Technical information: Device information and metadata provided by the WhatsApp Business API
How We Use Your Information
We use your information for the following purposes:
- Providing our service: To deliver AI-powered messaging and onboarding flows
- Improving our service: To analyze conversations and enhance our AI models
- Supporting our clients: To help our business clients manage their customer relationships
- Analytics: To measure performance and optimize user experience
- Legal compliance: To comply with applicable laws and regulations
Data Sharing and Disclosure
We may share your information with:
- Our business clients: The businesses that have engaged Atim to communicate with you
- Service providers: Third-party vendors who help us operate our service
- Legal authorities: When required by law, court order, or governmental regulation
- Business transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Third-Party Services
Atim relies on the following third-party services:
- OpenAI: For natural language processing and AI capabilities
- Supabase: For secure data storage
- Redis: For temporary session management
- Google Cloud: For hosting our application infrastructure
- Meta WhatsApp Business API: For message delivery
Each of these services has their own privacy policies governing how they handle data.
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When we no longer need to use your information, we will take steps to securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request access to your personal data
- Correction: The right to request correction of inaccurate data
- Deletion: The right to request deletion of your data
- Restriction: The right to request restriction of processing
- Portability: The right to receive a copy of your data in a structured format
- Objection: The right to object to processing of your data
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@5nine64.com
- Address: 5nine64 LLC, 30 N Gould St Ste N, Sheridan, WY 82801
- Website: https://5nine64.com